Veil Support & Training

Release official information safely, quickly, and defensibly.

Veil manages the whole lifecycle of a request under the official-information Acts — intake, AI-assisted detection, tiered human review, permanent redaction, verified export packages, and an immutable audit trail. This site is your guide to using it well.

Start here

New user

Start here — your first hour

Pick your role for a day-one checklist, your learning path, who to ask, and how to get access.

Start now →
Overview

What Veil is & how a request flows

The problem Veil solves, the nine-step disclosure lifecycle, and the safety principles behind every release.

Read the overview →
Roles

Roles & permissions

The five roles — Lead, Reviewer, Senior Reviewer, Final Approver, Administrator — what each can do, and how visibility scope works.

See the role guide →
Training

Training modules & quizzes

A foundation module for everyone plus a module for your role, each with a hands-on exercise and a knowledge check.

Start training →
Videos

Video series

Eight short episodes, from “Welcome to Veil” to safety & governance. About 52 minutes end to end.

Browse episodes →
Reference

Feature reference

Screen-by-screen reference: review, bulk review, ingestion, workflow setup, export & release, custom rules, reports.

Open the reference →
Help

FAQ & troubleshooting

Common questions, error states, OCR and scanned documents, and what to do when an export is blocked.

Get unstuck →

Your learning path

Your roleReadWatch
ReviewerFoundationReviewerEpisodes 1–4, 8
Senior ReviewerFoundationReviewerSenior ReviewerEpisodes 1–8
Final ApproverFoundationReviewerFinal ApproverEpisodes 1–8
Lead (request manager)FoundationLead (Module 02 — Reviewer recommended)All eight episodes
AdministratorFoundationAdministratorEpisodes 1–2
Under LGOIMA your instance cites the Local Government Official Information and Meetings Act 1987 (councils). Under OIA your instance cites the Official Information Act 1982 (central government). This site covers both — wherever the regimes differ, you’ll see a callout like this one. Everything else works the same way.

The three rules everyone learns first

1 · The AI suggests, you decide

Nothing is pre-redacted. Every detection starts pending, and a person makes every decision.

2 · Redaction is permanent

The in-app preview is visual only — but at export, redactions are burned in and the withheld text is destroyed, not hidden. There is no undo.

3 · The system fails closed

An external package that cannot be verified clean is blocked. “Couldn’t verify” is not “clean” — never work around a block.